For orders less than $500 we will accept free cancellation up until 1:00pm one business day prior to the event. Orders cancelled after this time will incur a 50% cancellation charge.
Orders of a value greater than $500 require 2 business days cancellation notice. Orders cancelled on the day of delivery will be charged at a 100% of the total order value.
During the Christmas Season (December) and Melbourne Cup Catering, cancellation of orders will incur a 20% cancellation fee, and a 100% cancellation fee if cancelled less than 4 business days prior to the event.
If the goods or services received are defective or not fit for purpose, a full refund or replacement will be provided. Please note that products cannot be returned due to change of mind or incorrect choice. This replacement extends to damage caused in-transit.
We guarantee that our goods:
Are of acceptable quality. This means they will be safe, durable and free from defects. They will be acceptable in appearance and finish, and do the job such things are usually used for.
Match the description given to you although may differ slightly depending on seasonal availablity as product are all hand-made.
How do I contact lunch in a box if I feel that I am eligible for a Replacement, Refund or Return? Within a reasonable time after the sale email email@example.com and place in the Subject Title: Refunds and Return and your Business Name. We welcome you to attached images explaining your questions. Please provide details about the manner in which the goods fail to serve their purpose, or are defective
We will collect our platters and equipment the next business day after the function. Please ensure they are cleaned and placed in a safe location so that the platters can be retrieved. Lost or broken platters and equipment will be charged to you at their replacement value, unless they are disposable.
Payment can be made by credit card, cheque, or EFT payment. We do offer corporate Accounts on application. Our standard payment terms are net 7days, and credit card payments do attract a merchant fee based on the credit card used.
Please note that we typically issue the invoice or charge your credit card on the day of your delivery.
For events greater than $500 we request a 50% deposit to lock your booking in and full payment made prior to delivery.
Confirmation of Your Booking
Once you order you will receive email confirmation of your order. This email represents a confirmation of your order, unless the email states that it is a quote. The order will be delivered and prepared as per the details on your email. It is your responsibility to review the details of your order and notify us of any omissions or corrections. An invoice will be raised reflecting the items and prices outlined within this confirmation.
We offer a wide variety of specialty diet menu items. These include dairy free, vegan, vegetarian, gluten free and pork free. While we take the utmost care to accommodate dietary requirements there can be traces of allergens found within our catering. In the event you or your client has a life-threatening anaphylaxis inducing allergy, we recommend they cater their own meal. Any instances where you or your client suffers loss or illness resulting from nuts or traces of allergens found in our catering, we will not be held liable.
We will honour the pricing provided in our quotation to you for 30 days. After 30 days we reserve the right to adjust the prices quoted.
Please note all menu prices exclude GST. The 10% Goods & Services Tax is added to those items that incur GST at time of purchase. We always strive to maintain our prices over the life of our current menus. However, we reserve the right to alter prices without notice.
Delivery Days and Times
Standard delivery hours are between 6:00am to 6:00pm Monday to Friday and 7:00am to 5:00pm on Saturdays and Sundays.
Minimum Order Value
$120 for the areas we service. For weekend catering our minimum order is $250 and a $30 delivery fee applies.
For cold orders, deliveries may arrive up to 90 minutes prior to your requested delivery time. For warm food orders, catering may arrive up to 20 minutes before your requested delivery time.
Please allow a delivery window of 15 minutes to accommodate for loading dock, or Sydney traffic. If we are going to be later than your requested delivery time we will call you prior to arrival to advise you of this.
We require all orders for the following business day by 5:00pm. Orders requiring wait or service staff must be placed 3 days prior to the event.